At Capped Reviews, we help businesses grow their reputations. To do that effectively, we handle data with the same integrity we use to build your brand. This policy explains how we collect, use, and protect your information in compliance with North Carolina law.
1. Information We Collect
We only collect information that helps us provide our marketing and reputation services.
Voluntary Information: Name, email, phone number, and business details you provide when signing up for a consultation or newsletter.
Automated Information: IP addresses, browser type, and "cookie" data to understand how you use our site.
Client Data: Information about your business's current online reputation (reviews, social mentions) provided to us for analysis.
2. How We Use Your Data
We use your information to:
Deliver marketing strategies and reputation reports.
Communicate with you regarding service updates.
Improve our website performance and user experience.
Marketing & Tailored Ads: We may use your data to show you relevant services. You have the right to opt out of this (see Section 5).
3. Data Sharing & Third Parties
We do not sell your personal data for money. We only share data with trusted partners (Processors) who help us run our business, such as:
Email Service Providers: To send you our growth tips.
Analytics Partners: (e.g., Google Analytics) to see which of our blog posts are most helpful.
CRM Systems: To keep track of our conversations with you.
4. North Carolina Privacy Rights (NC-CPA)
As a North Carolina resident, you have specific rights under the North Carolina Consumer Privacy Act:
Right to Know/Access: You can ask us what data we have about you.
Right to Correct: You can ask us to fix inaccurate info.
Right to Delete: You can ask us to "forget" you and delete your data.
Right to Opt-Out: You can opt out of targeted advertising or the "sale" of data (though we do not sell it in the traditional sense).
5. How to Exercise Your Rights
To make a request, please contact our Data Privacy Coordinator:
Response Time: We will respond to all verified requests within 45 days, as required by NC law.
6. Cookies & Tracking
We use cookies to enhance your experience. You can set your browser to refuse cookies, or use a Global Privacy Control (GPC) signal, which our website is configured to honor automatically.
7. Security & Retention
We maintain "Reasonable Security Practices" (per NC GS § 75-60) to protect your data. We only keep your information as long as necessary to provide our services or comply with legal obligations.
8. Contact Us
If you have questions about this policy or our privacy practices, please reach out:
